At Dhaka Shopping Mart, your satisfaction, security, and trust are our top priorities.
The following policies describe how we handle your information, orders, and customer rights.
1. Privacy Policy
We value your privacy and ensure that your personal data is protected.We collect basic information such as your name, phone, email, and address for order processing and delivery.
We may use cookies to improve your shopping experience and analyze site performance.
Your data is never sold or shared without your consent, except with trusted partners (delivery, payment gateways).
All transactions are secured using SSL encryption and safe payment gateways.
Read full details here: Privacy Policy
2. Return & Refund Policy
We want you to be completely satisfied with your purchase.If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.
Products must be unused and returned in original packaging.
Refunds or replacements will be processed after inspection of the returned item.
Certain items (e.g., hygiene products, consumables) may not be eligible for return.
For any return requests, email us at support@dhakashoppingmart.com
3. Shipping Policy
We deliver across Bangladesh through trusted courier partners.Delivery Time: 2–5 business days (depending on your location).
Delivery Charge: Shown at checkout or based on area.
Orders are processed within 24 hours of confirmation.
Once shipped, you’ll receive an SMS or email with tracking details.
We are not responsible for delays caused by courier services or natural events.